novoscove Terms of Service

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Welcome to novoscove. This Terms of Service agreement ("Terms") sets out the rules that apply when you visit, browse, or purchase from the novoscove website, mobile platform, product catalog, and customer support channels. By using our platform or completing a purchase, you accept these Terms as legally binding on you.

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1. Acceptance of Terms

When you access or use any service offered by novoscove, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them, together with any laws and regulations that apply to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Engage in fraudulent activity or place false orders;
  • Use automated bots, scrapers, or tools to extract product data or pricing without permission;
  • Attempt to compromise site security, data infrastructure, or user accounts;
  • Resell novoscove products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can arise on occasion.
• Price & Order Corrections: Should a clear pricing or typographical mistake come to light, novoscove may correct it and adjust or cancel any impacted orders prior to shipment, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully read the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website depends on product availability and order verification. We may cap order quantities or decline orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting support@novoscove.xyz. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novoscove's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of novoscove and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novoscove will not be responsible for indirect, incidental, special, or consequential losses stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total liability will not exceed the amount you paid for the specific products or services giving rise to that claim.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Before pursuing any formal dispute or claim connected to these Terms or your purchase, you agree to first bring the matter to novoscove's support team so we can attempt an informal resolution.

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9. Changes to These Terms

novoscove may revise or replace these Terms at any time. When changes are material, we will announce them by publishing the updated Terms on our website. If you keep using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novoscove
• Customer Support Email: support@novoscove.xyz
• Customer Support Phone: 19044666303
• Physical Business Address: 4316 Charleston Ln, Jacksonville, FL 32210-7335, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST