novoscove Order & Shipping Policy

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At novoscove, we understand that receiving your grocery and kitchen essentials promptly and in perfect condition is just as important as the quality of the products themselves. The following policy outlines exactly how we process, ship, and support every order so you can shop with complete confidence from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Any order submitted before 2:00 PM EST on a weekday is generally processed the same business day. Orders received after 2:00 PM EST, or on a Saturday or Sunday, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with professional-grade cold-chain insulation and shipped only Monday through Thursday, so they are never left sitting in a transit hub over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown transparently at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping available on all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their order sooner.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (orders must be placed by 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our warehouse. During busy holiday periods or severe weather events, delivery may take slightly longer than the windows shown above.

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International Shipping

novoscove currently delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs clearance charges levied by the destination country. These amounts are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your package is on its way, we will send an automated shipping confirmation email that includes a tracking link and the name of the carrier handling your delivery.

Should you not receive a tracking number or see any tracking activity within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate right away.

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Order Modifications & Address Changes

Because we work quickly to get orders out the door, processing begins soon after your purchase is placed.

• If you need to correct your shipping address or adjust your order, please email us at support@novoscove.xyz within 1 hour of placing it.
• We will make every effort to honor your request, but once a package has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take full responsibility for getting your order to you in excellent condition:

• Perishable Items: If a perishable product arrives spoiled, damaged, or otherwise compromised because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement without delay.
• Lost or Damaged Packages: If tracking shows your order as delivered but it never arrived, or if any items reach you damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or the status of an order, our team is ready to help:

• Official Business Name: novoscove
• Customer Support Email: support@novoscove.xyz
• Customer Support Phone: 19044666303
• Physical Business Address: 4316 Charleston Ln, Jacksonville, FL 32210-7335, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST